Bouncing Ball FAQ — Get Your Answers Fast

You must be at least 18 years old to register and play on Bouncing Ball. This applies to all games including cricket betting, slots, and live casino. If our team suspects an account belongs to someone under 18, the account will be suspended immediately pending age verification. We take responsible gaming seriously — please visit our Responsible Gaming page for more information.

Go to the Login page and click "Forgot Password" below the login form. Enter the mobile number linked to your account and you will receive an OTP within 60 seconds. Enter the OTP, set a new password, and you are back in. If you no longer have access to that number, contact our 24/7 live chat support and an agent will verify your identity manually and help you regain access.

No. Each player is allowed one account only. Duplicate accounts are detected automatically and will result in both accounts being suspended and any pending withdrawals being cancelled. If you accidentally created a second account, contact support immediately to have the duplicate closed before any action is taken.

You can request account closure at any time by contacting our live chat support or emailing [email protected]. Before closing, make sure you have withdrawn any remaining balance. Account closure requests are processed within 24 hours. If you are closing your account for responsible gaming reasons, we can also apply a temporary self-exclusion instead — visit our Responsible Gaming page to learn more.

Log in to your account, go to the Deposit section, and choose your preferred payment method. Bouncing Ball supports bKash, Nagad, Rocket, and several other local payment options. Enter the amount, follow the on-screen steps to complete the transaction on your mobile banking app, and the funds will appear in your Bouncing Ball balance within minutes. There are no deposit fees charged by Bouncing Ball.

The minimum deposit on Bouncing Ball is ৳100. This applies to all supported payment methods including bKash and Nagad. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of our security checks.

Most withdrawals to bKash and Nagad are processed within 5 to 15 minutes once your account is verified. During peak hours or if additional security checks are triggered, it may take up to 2 hours. Withdrawals are never held overnight without a reason — if yours is taking longer than expected, contact live chat support and an agent will check the status immediately.

The minimum withdrawal on Bouncing Ball is ৳200. There is no unnecessarily high minimum — we want you to be able to access your winnings whenever you want. Withdrawals must be made to the same payment method used for your most recent deposit, which is a standard anti-fraud measure.

Withdrawals can be rejected for a few reasons: your account is not fully verified, you have an active bonus with wagering requirements not yet met, the withdrawal amount exceeds your verified limit, or the payment details do not match your account. Check your email for a rejection notice with the specific reason. If you are unsure, live chat support can explain exactly what is needed to complete the withdrawal.

Bouncing Ball offers a wide game library covering sports betting, slots, and live casino. Key categories include:

• Cricket Betting — ball-by-ball live markets on BPL, IPL, and international matches
• Boxing Betting — round-by-round markets on world and regional fights
• Slots — 150+ titles including Fortune Tiger, Monster Triple, and Circus Delight
• Live Casino — baccarat, blackjack, roulette, and Andar Bahar with real dealers

Yes. All slot and casino game outcomes on Bouncing Ball are generated by independently certified Random Number Generator (RNG) systems. Results are audited regularly by third-party testing labs to confirm that the published RTP figures are accurate and that no game is manipulated. You can view the RTP for any slot title on its game information page before you start playing.

Selected slot titles offer a demo mode that lets you spin without using real money. This is a great way to learn the mechanics of a game like Fortune Tiger or Circus Delight before committing your balance. Live casino games and sports betting markets require a funded account. To access demo mode, open any eligible slot and look for the "Try for Free" option on the game launch screen.

Minimum bets are kept low so casual players can enjoy the platform without pressure:

• Slots: from ৳5 per spin
• Live Casino tables: from ৳10 per hand/round
• Sports betting (cricket, boxing): from ৳20 per market

High-limit options are also available for serious players who want to bet larger amounts.

When a cricket match is live, Bouncing Ball updates odds ball by ball in real time. You can place bets on the current over's run total, the next wicket method, top scorer, and dozens of other markets while the match is in progress. Odds shift instantly when a boundary is hit or a wicket falls. To get the best value, place your bets quickly after an event — the market adjusts within seconds. The Cricket page shows all currently live matches and upcoming fixtures.

The 100% welcome bonus is applied automatically to your first deposit — no promo code needed. Register a new account, make your first deposit of ৳100 or more, and the bonus amount is credited to your account instantly. The maximum bonus is ৳10,000. Wagering requirements apply before the bonus can be withdrawn — check the promotions page for the current terms.

Wagering requirements mean you need to bet a certain multiple of the bonus amount before it converts to withdrawable cash. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in total bets using the bonus funds. Progress is tracked automatically in your account dashboard. Bets on slots, casino games, and sports all count toward clearing the requirement.

Beyond the welcome bonus, Bouncing Ball runs several regular promotions:

• Weekly Reload Bonus — 20% extra on every Monday deposit
• Sunday Cashback — 10% cashback on net losses credited every Sunday
• New Game Launch Bonuses — free spins or boosted odds when new titles go live
• Cricket Season Specials — enhanced odds and free bets during BPL and IPL seasons

Bonuses that are not used or wagered within their validity period are automatically removed from your account. Expired bonuses cannot be reinstated. To avoid losing a bonus, check the expiry date in your account's bonus section and make sure you meet the wagering requirements before the deadline. If you believe a bonus was removed in error, contact support with your account details.

Visit the App page on this site to get the latest download link for Android and iOS. The Android APK can be installed directly — you may need to enable "Install from unknown sources" in your phone settings first. iOS users can install via the Safari browser prompt. The app is free to download and takes under a minute to install on most devices.

First, make sure you have the latest version of the app installed — outdated versions can cause crashes. Try these steps in order:

1. Close the app fully and reopen it
2. Check your internet connection (switch between WiFi and mobile data)
3. Clear the app cache in your phone settings
4. Uninstall and reinstall the latest version from the App page

If the problem persists, contact live chat support with your device model and Android/iOS version.

The Bouncing Ball app loads games faster, supports biometric login (fingerprint or face ID), and sends push notifications for live match starts and bonus alerts. The live casino stream is also noticeably smoother in the app because it handles video buffering more efficiently than a mobile browser. If you play regularly, the app is the better experience — but the browser version works perfectly well if you prefer not to install anything.

Yes. Bouncing Ball uses SSL encryption on all pages and transactions, meaning your personal and financial data is protected at all times. Account access is secured with OTP verification, and suspicious login attempts trigger automatic security alerts. Our payment processing partners are all regulated financial institutions, so your deposits and withdrawals are handled through secure, verified channels.

Bouncing Ball supports responsible gaming tools including deposit limits, session time reminders, and self-exclusion. You can set these in your account settings or by contacting support. Self-exclusion can be applied for periods ranging from 24 hours to permanent closure. Once a self-exclusion is active, it cannot be reversed during the chosen period. Visit our Responsible Gaming page for the full list of tools available.

Contact Bouncing Ball live chat support immediately and ask them to freeze your account. Change your password as soon as you regain access. Our security team will review recent login activity and transactions on your account. If unauthorised transactions are confirmed, we will investigate and take appropriate action. Never share your password or OTP codes with anyone — Bouncing Ball staff will never ask for your password.