We take your privacy seriously. This policy explains exactly what data Bouncing Ball collects, why we collect it, how we use it, and the rights you have over your information.
Privacy at a Glance
Six core commitments that define how we handle your personal information on the Bouncing Ball platform.
All data transmitted between your device and Bouncing Ball is protected by SSL/TLS encryption. Your personal details and payment information are never sent in plain text.
Bouncing Ball does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within our platform and trusted service partners only.
You can request access to your data, ask for corrections, or request deletion at any time. Bouncing Ball gives you real control over the personal information we hold about you.
Player data is stored on secured servers with restricted access. Only authorised Bouncing Ball personnel can access personal data, and only when operationally necessary.
We only collect the data we genuinely need to operate your account, process payments, and comply with legal requirements. We don't collect data just because we can.
You can opt out of marketing communications from Bouncing Ball at any time. Simply update your preferences in your account settings or contact our support team directly.
Bouncing Ball ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Bouncing Ball collects, uses, stores, and shares your personal data when you visit our website, create an account, place bets, or interact with any feature of the platform.
This policy applies to all users of the Bouncing Ball platform, including registered players, visitors who browse without an account, and anyone who contacts our support team. By using Bouncing Ball, you agree to the collection and use of your information as described in this Privacy Policy.
Bouncing Ball collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Phone number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposit and withdrawal forms |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, bets placed, games played, session duration | Automatically via platform analytics |
| Communications Data | Support chat transcripts, emails sent to us | Live chat, email correspondence |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulatory obligation.
Bouncing Ball uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable betting experience. We do not use your data in ways you would not reasonably expect.
We use your identity and contact data to create and manage your Bouncing Ball account, verify your identity, process your deposits and withdrawals, and communicate important account-related information to you.
Technical and usage data helps us keep the Bouncing Ball platform running smoothly, detect and prevent fraud, identify suspicious betting patterns, and ensure the integrity of all markets and games on the platform.
We are required by law to retain certain financial and identity records for compliance purposes, including anti-money laundering (AML) obligations. Your data may be used to fulfil these legal requirements.
When you contact our support team, we use your account data and communication history to resolve your query efficiently. Support interactions are logged to help us improve our service quality over time.
With your consent, we may send you promotional offers, bonus notifications, and platform updates via SMS or email. You can withdraw this consent and opt out of marketing messages at any time through your account settings.
Every time Bouncing Ball processes your personal data, we do so on one of the following legal grounds:
Bouncing Ball does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable data protection standards.
To process your deposits and withdrawals via bKash, Nagad, or Rocket, we share the minimum necessary financial data with those payment service providers. These providers operate under their own privacy policies and security standards.
For KYC compliance, we may share identity documents with third-party verification partners. These partners are bound by strict confidentiality agreements and may only use your data for the purpose of identity verification.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of Bouncing Ball, our players, or others.
Bouncing Ball uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.
Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect the functionality of the Bouncing Ball platform.
Bouncing Ball retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | Legal and regulatory compliance |
| Financial transaction records | 7 years from transaction date | AML and financial regulations |
| Betting history | 5 years from account closure | Dispute resolution, compliance |
| Support communications | 3 years from last interaction | Service quality and dispute records |
| Technical & usage logs | 12 months | Security monitoring, fraud detection |
| Marketing preferences | Until opt-out or account closure | Consent management |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
As a Bouncing Ball player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.
Request a copy of all personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where no legal obligation requires us to keep it.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Bouncing Ball is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on Bouncing Ball, please contact us immediately at [email protected].
Upon receiving such a report, we will promptly investigate, suspend the account, and delete any personal data collected from the underage individual. We take underage access extremely seriously and have age verification measures in place at registration to prevent it.
Bouncing Ball implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact our support team immediately via live chat so we can take swift action.
Bouncing Ball may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how Bouncing Ball protects your privacy.
Your continued use of the Bouncing Ball platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bouncing Ball handles your personal data, please get in touch with us. We take all privacy enquiries seriously and will respond as quickly as possible.
For requests to access, correct, or delete your personal data, please email us with the subject line "Privacy Request" and include your registered account details so we can locate your records and respond efficiently. We aim to handle all data subject requests within 30 days of receipt.
For concerns related to responsible gaming or account restrictions, please visit our Responsible Gaming page or contact support directly. You can also review our Terms and Conditions for the full rules governing your use of the platform.